Order
- I made a mistake when personalising my ordering. Can I amend it?
- My credit card payment or my PayPal payment failed. What can I do?
- How long will it take for my order to be processed and dispatched?
- What is the difference between creation time and delivery time?
- I have not received my order confirmation email. Is that normal?
- How do I know my order has been completed correctly?
- I have ordered a new cord for my bracelet. Where should I send my charm to?
- I cannot create my customer account / my email address is not valid. How can I do?
- I have a promotional code. Where should I enter it?
- The product is listed as "pre-order". What does this mean?