FAQs
FAQs
Categories
-
Order
- I made a mistake when personalising my ordering. Can I amend it?
- My credit card payment or my PayPal payment failed. What can I do?
- How long will it take for my order to be processed and dispatched?
- What is the difference between creation time and delivery time?
- I have not received my order confirmation email. Is that normal?
- How do I know my order has been completed correctly?
-
Personalisation
- How does it work?
- How to personalise my jewel or my accessory?
- How to select the type of personalisation for my item?
- I would like to engrave my child’s hand or footprint on a piece of jewellery. How can I make a beautiful hand/footprint precise enough for a nice finish once engraved?
- I wish to request a specific layout for my engraving, is that possible?
- I would like to get a coloured engraving or to keep the colours of my drawing on the engraved item. Is it possible?
-
Product
- How to keep my HappyBulle jewellery clean and shiny?
- I would like to change the colour of my cord bracelet. Is it possible?
- What if the knot on my cord bracelet has come undone?
- What if the knot on my Liberty bracelet has come undone?
- Is the jewellery offered on the website good quality?
- I am looking for a solid gold jewellery. Can I find them on the website?
-
Payment
- What are the payment methods to proceed to checkout?
- My credit card payment or my PayPal payment failed. What can I do?
- I have a promotional code. Where should I enter it?
- How can I get my invoice?
- Is my payment secure?
- Are taxes included in the final price?
-
Delivery
- Can I track the delivery status of my parcel?
- I have just placed an order. When will my package be shipped?
- What are the delivery times for my parcel?
- What delivery methods are available?
- In which countries can my order be delivered to?
- Can my order be delivered to someone else?
-
Returns / after-sales service
- I changed my mind or I made a mistake when placing my order. What can I do?
- Can I cancel an order?
- Can I exchange / return an order / return an engraved and personalised product?
- What should I do if my items are faulty or damaged?
-
My account
- I forgot my password. What can I do?
- How can I change my password?
- How can I change my email address?
- How does the loyalty programme work?
- How does the sponsorship program work?
- How are my personal data used?
-
HappyBulle gift card
- I would like to offer a HappyBulle gift card to a loved one. How to do?
- I received a HappyBulle gift card. How can I use it?
-
HappyBulle eshop
See All Articles -
Technical assistance
- My credit card payment or my PayPal payment failed. What can I do?
- I cannot login to my personal account. What can I do?
- The website mentions that my email address is invalid. What can I do?
- The website mentions that my phone number is invalid. What can I do?
-
Partenariat
- Je souhaite vous contacter pour un partenariat. Comment faire ?
- Je souhaite échanger avec vous autour d'un sujet presse. Comment faire ?