The right of withdrawal does not apply to the vast majority of products in the HappyBulle catalog. Indeed, in the case of personalised products according to the customer, HappyBulle cannot, according to the Article L 121-20-2 of the French Consumer Code, take back or exchange the products at the customer’s request.
A right of withdrawal is only possible on HappyBulle e-gift cards and on “HappyBulle collections” (animal, fantasy, super dad & mom and family key chains) if and only if the customer has not ordered a personalised engraving on the front or the back of his product.
For other jewellery and accessories, the right of withdrawal is only possible on the sole condition that the customer has not personalised his products when ordering or after receipt thereof.